Outlook 2010 Shared Exchange Mailboxes
Handling Sent & Deleted Items
Microsoft Outlook 2010 introduced several new features. Unfortunately, it removed one feature that many organizations utilize: sent items & deleted items support for shared mailboxes. By default, Outlook 2010 will place all sent items and deleted items in the user’s mailbox. The issue with this is that users of a shared mailbox cannot see what emails have been sent out or deleted. In Outlook 2007, you could manually enable this feature by adding a registry key. This doesn’t work the same way in Outlook 2010. There is a fix though.
- Obtain the hotfix from Microsoft found at http://support.microsoft.com/kb/2459115 You need will need to fill out the information to have Microsoft send you a link to the hotfixes. There is one for x64 and x86.
- Install the provided hotfix.
- On the client computer logged in as the user, add the following registry key (based on http://support.microsoft.com/kb/972148):
[HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences] "DelegateSentItemsStyle "=dword:00000001
- In the mail profile, add each shared mailbox as an account.
- Reboot the computer.